She said rudely, "That's not gonna happen." I told her I will find out who is above her and complain.
I finally escalated the call on 2-5-18,.
They do not care that people have to take time off work, waste day after day for them to fix a problem.
Whether youre returning a modem, digital adaptors, or even a remote, Comcast will charge you if you dont return it the way they want.
They never fixed my cable, I figured our contract was up in 6-7 months, so I will just deal with.I waited a couple days called back, and then talked to another lady in customer relations and asked to speak to Brittny, She wasn't available.The problem with my cable freezing up continues.It says you want to cancel your service." I kept trying to explain to her tried what I wanted and she kept interrupting.You may have forgotten that last year they signed you up with free TV service that came with a digital adaptor you put in the back of a closet somewhere.The manager closed the ticket out, because I was going out of town.I have done this before and they don't like it, but they.
Not only is this the worst cable I have ever had, it is by far the worst company I have ever had to deal with.
If you did not sign a contract, they cannot hold you.
I then asked to go above her head.
I don't know what you want?
They came out on 2-8-18, I had him move my router/modem upstairs, to hard-wire my gaming systems to the modem, which secret santa gifts beginning with s fixed my internet problem.You can return equipment one of three ways: in a prepaid mon guerlain 100ml gift set box, at a Comcast store, or at a UPS store.Executive Customer Relations says he will just pass it back to them.So he replaced the cable that was wet and assumed this was the problem, made sure our cable was running and left.I am dumbfounded at how rude and bad customer service is with this company.That brings us to the final step: confirming everything went through correctly).Theres a good chance that they mess something up and the only way to contest it is evidence.